Libraries NT Service Desk

Welcome to the LibrariesNT Service Desk, please search our knowledge base in the box below to find answers to common questions and issues, or log a request by selecting an issue type below.

By using this service you are agreeing to our Digital Services Privacy Policy

Contact us about

LANT IT Requests

What can we help you with?

{"xsrfToken":"898791aca843777d82bf648c5b6c5d0f6d7c9235_lout","branding":{"id":"7","key":"lsd","name":"Libraries NT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#588034","headerLinkHoverBGColor":"#588034","headerBadgeColor":"#588034"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9b4f3634-ebb3-4c7a-b791-73b5f2a1da6f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NWIzMC0xZDgyLTQyNjctOTE2Ny0xY2YyOTRiZGNmZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliNGYzNjM0LWViYjMtNGM3YS1iNzkxLTczYjVmMmExZGE2ZiI6WyJyZWFkIl19LCJleHAiOjE3NDk5MTEzNzksIm5iZiI6MTc0OTkxMDc3OX0.iN5qQcCQJKbSwIfHlMw6PJbZOM0_NY_HhiMtID7wxps&client=bbc55b30-1d82-4267-9167-1cf294bdcfe8&mode=fit","logoId":"9b4f3634-ebb3-4c7a-b791-73b5f2a1da6f","isLogoAvailable":true,"helpCenterTitle":"What do you need help with?","sharedPortalName":"LANT Enquiries","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"What do you need help with?","sharedPortalName":"LANT Enquiries","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"lsd","projectId":10020,"serviceDeskId":7,"name":"Libraries NT Service Desk","description":"Welcome to the LibrariesNT Service Desk, please search our knowledge base in the box below to find answers to common questions and issues, or log a request by selecting an issue type below.\nBy using this service you are agreeing to our <a href=\"https://lant.nt.gov.au/digital-services-privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Services Privacy Policy</a>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"97","name":"Add or Remove LibrariesNT Services","descriptionHtml":"","callToAction":"Add or Remove LibrariesNT Services","introHtml":"Add or remove a user from LibrariesNT Services IE WMS, Mailing Lists, Service Desk","icon":10517,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[11],"key":""},{"id":"111","name":"Add or Remove System Access","descriptionHtml":"","callToAction":"Add or Remove System Access","introHtml":"Request Access to a LANT System, or remove Access here","icon":10517,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[15],"key":""},{"id":"138","name":"Apply for Library & Archives NT Membership (UNDER CONSTRUCTION)","descriptionHtml":"PLEASE BE ADVISED THE FOLLOWING FORM IS CURRENTLY UNDER CONSTRUCTION AND IS INACTIVE.\nMembership at LANT is free and provides access to a range of information, resources, and services.\nFor more information about our membership options, collections, and borrowing conditions please read our: <a href=\"https://lant.nt.gov.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• Library & Archives NT Membership Policy</a> <a href=\"https://lant.nt.gov.au/policies-and-reports#section-331\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• Terms and Conditions</a> <a href=\"https://lant.nt.gov.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• Code of Conduct</a> <a href=\"https://nt.gov.au/page/copyright-disclaimer-and-privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• NTG Privacy Statement</a>","callToAction":"Apply for Library & Archives NT Membership (UNDER CONSTRUCTION)","introHtml":"Sign up for Libraries & Archives Membership","icon":10572,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[16],"key":""},{"id":"107","name":"ATS Exhibition Fault","descriptionHtml":"","callToAction":"ATS Exhibition Fault","introHtml":"I want to report an IT or AV fault within the exhibition","icon":10472,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[15],"key":""},{"id":"102","name":"AV Question","descriptionHtml":"","callToAction":"AV Question","introHtml":"I need help or support with AV or Conference Room Equipment","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[15],"key":""},{"id":"98","name":"CIS Other","descriptionHtml":"","callToAction":"CIS Other","introHtml":"I need help or support with a CIS Issue that doesn't fit anywhere else","icon":10498,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[12],"key":""},{"id":"113","name":"DCDD Support","descriptionHtml":"","callToAction":"DCDD Support","introHtml":"I need support from DCDD","icon":10512,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[15],"key":""},{"id":"86","name":"Digitization Enquiry","descriptionHtml":"","callToAction":"Digitization Enquiry","introHtml":"Enquiries about digitization, dspace, territory stories etc.","icon":10535,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"96","name":"eResource Question","descriptionHtml":"","callToAction":"eResource Question","introHtml":"I need help or support with an eResource","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"109","name":"Help with Hardware","descriptionHtml":"","callToAction":"Help with Hardware","introHtml":"Get help with LANT Hardware here","icon":10467,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[15],"key":""},{"id":"108","name":"Help with Printers","descriptionHtml":"","callToAction":"Help with Printers","introHtml":"Get help with Printers here","icon":10467,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[15],"key":""},{"id":"110","name":"Help with Software","descriptionHtml":"","callToAction":"Help with Software","introHtml":"Get help with LANT Software here","icon":10467,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[15],"key":""},{"id":"87","name":"I can't login","descriptionHtml":"","callToAction":"I can't login","introHtml":"I can't login to LibrariesNT LMS or Discovery","icon":10526,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[14,11],"key":""},{"id":"99","name":"Internet is down","descriptionHtml":"","callToAction":"Internet is down","introHtml":"The internet is down / offline at a Community Internet Program site","icon":10521,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[12],"key":""},{"id":"112","name":"IT Services","descriptionHtml":"","callToAction":"IT Services","introHtml":"Engage the Digital Initiatives team for work or consultation on IT components of your project","icon":10512,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[15],"key":""},{"id":"89","name":"Learning Enquiry","descriptionHtml":"","callToAction":"Learning Enquiry","introHtml":"I have a LibrariesNT LMS learning enquiry","icon":10482,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[14],"key":""},{"id":"93","name":"LibrariesNT Acquisitions Question","descriptionHtml":"","callToAction":"LibrariesNT Acquisitions Question","introHtml":"I need help or support with LibrariesNT Acquisitions","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"94","name":"LibrariesNT Analytics Question","descriptionHtml":"","callToAction":"LibrariesNT Analytics Question","introHtml":"I need help or support with LibrariesNT Analytics","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"88","name":"LibrariesNT Bug","descriptionHtml":"","callToAction":"LibrariesNT Bug","introHtml":"I would like to report a bug or configuration change in the LibrariesNT software","icon":10521,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[14],"key":""},{"id":"92","name":"LibrariesNT Cataloguing Question","descriptionHtml":"","callToAction":"LibrariesNT Cataloguing Question","introHtml":"I need help or support with LibrariesNT Cataloguing / Metadata","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"90","name":"LibrariesNT Circulation Question","descriptionHtml":"","callToAction":"LibrariesNT Circulation Question","introHtml":"I need help or support with LibrariesNT Circulation","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14,11],"key":""},{"id":"91","name":"LibrariesNT Discovery Question","descriptionHtml":"","callToAction":"LibrariesNT Discovery Question","introHtml":"I need help or support with LIbrariesNT Discovery","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14,11],"key":""},{"id":"95","name":"LibrariesNT Other","descriptionHtml":"","callToAction":"LibrariesNT Other","introHtml":"I need help or support with a LibrariesNT issue that doesn't fit anywhere else","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11,14],"key":""},{"id":"106","name":"Problem with the website","descriptionHtml":"","callToAction":"Problem with the website","introHtml":"Report a problem with the lant.nt.gov.au or nt.gov.au website","icon":10487,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"103","name":"Public IT fault","descriptionHtml":"","callToAction":"Public IT fault","introHtml":"Report a problem with Public IT including PC, Printers, Scanners","icon":10520,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[15],"key":""},{"id":"104","name":"Public WIFI fault","descriptionHtml":"","callToAction":"Public WIFI fault","introHtml":"Report a problem with the Public WIFI","icon":10519,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[15],"key":""},{"id":"101","name":"Recording/Streaming Request","descriptionHtml":"","callToAction":"Recording/Streaming Request","introHtml":"I want to request recording or streaming of an Event","icon":10535,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[15],"key":""},{"id":"105","name":"Reports","descriptionHtml":"","callToAction":"Reports","introHtml":"I need a report of online statistics - eg from JIRA, Google Analytics","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[15],"key":""},{"id":"114","name":"Strategic Issue","descriptionHtml":"","callToAction":"Strategic Issue","introHtml":"For Strategic Issues requiring tracking and monitoring.","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[15],"key":""},{"id":"85","name":"Territory Stories Metadata Change","descriptionHtml":"","callToAction":"Territory Stories Metadata Change","introHtml":"Request changes to Territory Stories Metadata","icon":10518,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[13],"key":""},{"id":"100","name":"Wifi is down","descriptionHtml":"","callToAction":"Wifi is down","introHtml":"There are problems with the WIFI at a Community Internet Program site","icon":10521,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[12],"key":""},{"id":"121","name":"AV Fault ","descriptionHtml":"","callToAction":"AV Fault ","introHtml":"","icon":10520,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"131","name":"CIS Installation or Repair","descriptionHtml":"","callToAction":"CIS Installation or Repair","introHtml":"","icon":10520,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"129","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"","icon":10536,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"126","name":"eResource Question","descriptionHtml":"","callToAction":"eResource Question","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"115","name":"Help with Networks","descriptionHtml":"","callToAction":"Help with Networks","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"124","name":"Help with servers/AWS","descriptionHtml":"","callToAction":"Help with servers/AWS","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"133","name":"Learning Scheduled","descriptionHtml":"","callToAction":"Learning Scheduled","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"130","name":"LibrariesNT Acquisitions Task","descriptionHtml":"","callToAction":"LibrariesNT Acquisitions Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"116","name":"LibrariesNT Analytics Task","descriptionHtml":"","callToAction":"LibrariesNT Analytics Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"120","name":"LibrariesNT Cataloguing Task","descriptionHtml":"","callToAction":"LibrariesNT Cataloguing Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"117","name":"LibrariesNT Circulation Task","descriptionHtml":"","callToAction":"LibrariesNT Circulation Task","introHtml":"","icon":10512,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"132","name":"LibrariesNT Configuration","descriptionHtml":"","callToAction":"LibrariesNT Configuration","introHtml":"","icon":10513,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"128","name":"LibrariesNT Discovery Task","descriptionHtml":"","callToAction":"LibrariesNT Discovery Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"125","name":"LibrariesNT Task","descriptionHtml":"","callToAction":"LibrariesNT Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"119","name":"Networking Tasks","descriptionHtml":"","callToAction":"Networking Tasks","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"127","name":"Purchase Hardware","descriptionHtml":"","callToAction":"Purchase Hardware","introHtml":"","icon":10536,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"118","name":"Purchase Software","descriptionHtml":"","callToAction":"Purchase Software","introHtml":"","icon":10536,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"122","name":"Send an eFax","descriptionHtml":"","callToAction":"Send an eFax","introHtml":"Request an eFax to be sent on your behalf","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"123","name":"Server/AWS task","descriptionHtml":"","callToAction":"Server/AWS task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Common Requests"},{"id":12,"name":"Community Internet Service"},{"id":13,"name":"Digitization"},{"id":14,"name":"LibrariesNT"},{"id":15,"name":"LANT IT Requests"},{"id":16,"name":"Library & Archives NT Membership"}],"orderMapping":{"16":[138],"14":[87,88,89,90,91,92,93,94,95,96],"11":[87,97,90,91,95],"15":[101,102,103,104,105,106,107,108,109,110,111,112,113,114],"13":[85,86],"12":[98,99,100]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NWIzMC0xZDgyLTQyNjctOTE2Ny0xY2YyOTRiZGNmZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk5MTE5NzksIm5iZiI6MTc0OTkxMDc3OX0.bUx93xx9AmyfCS0ZGsd_bTnlRzkxeJfC69RCTLEvKb0","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"bbc55b30-1d82-4267-9167-1cf294bdcfe8","tokenDurationInMins":20}},"sharedPortal":{"name":"LANT Enquiries","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://librariesnt.atlassian.net/wiki","kbLinkDomainURLs":["https://librariesnt.atlassian.net","https://librariesnt.servicedesk.nt.gov.au"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=librariesnt","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"898791aca843777d82bf648c5b6c5d0f6d7c9235_lout","baseUrl":"https://librariesnt.servicedesk.nt.gov.au/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://librariesnt.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bbc55b30-1d82-4267-9167-1cf294bdcfe8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"536b258488e44ca1a6f8c8f346f5ac68","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}