Jira Service Management

{"xsrfToken":"963b6ecabc8f83bef895738eb5b5a5e2c4147fbe_lout","branding":{"id":"7","key":"lsd","name":"Libraries NT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#588034","headerLinkHoverBGColor":"#588034","headerBadgeColor":"#588034"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9b4f3634-ebb3-4c7a-b791-73b5f2a1da6f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NWIzMC0xZDgyLTQyNjctOTE2Ny0xY2YyOTRiZGNmZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliNGYzNjM0LWViYjMtNGM3YS1iNzkxLTczYjVmMmExZGE2ZiI6WyJyZWFkIl19LCJleHAiOjE3NDU5MzQxMTgsIm5iZiI6MTc0NTkzMzUxOH0.9ayDagvD3JmKJUbOivUFTTBxOj9M7xakdNylbB-cJmA&client=bbc55b30-1d82-4267-9167-1cf294bdcfe8&mode=fit","logoId":"9b4f3634-ebb3-4c7a-b791-73b5f2a1da6f","isLogoAvailable":true,"helpCenterTitle":"What do you need help with?","sharedPortalName":"LANT Enquiries","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"What do you need help with?","sharedPortalName":"LANT Enquiries","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"lsd","projectId":10020,"serviceDeskId":7,"name":"Libraries NT Service Desk","description":"Welcome to the LibrariesNT Service Desk, please search our knowledge base in the box below to find answers to common questions and issues, or log a request by selecting an issue type below.\nBy using this service you are agreeing to our <a href=\"https://lant.nt.gov.au/digital-services-privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Services Privacy Policy</a>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"97","name":"Add or Remove LibrariesNT Services","descriptionHtml":"","callToAction":"Add or Remove LibrariesNT Services","introHtml":"Add or remove a user from LibrariesNT Services IE WMS, Mailing Lists, Service Desk","icon":10517,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[11],"key":""},{"id":"111","name":"Add or Remove System Access","descriptionHtml":"","callToAction":"Add or Remove System Access","introHtml":"Request Access to a LANT System, or remove Access here","icon":10517,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[15],"key":""},{"id":"138","name":"Apply for Library & Archives NT Membership (UNDER CONSTRUCTION)","descriptionHtml":"PLEASE BE ADVISED THE FOLLOWING FORM IS CURRENTLY UNDER CONSTRUCTION AND IS INACTIVE.\nMembership at LANT is free and provides access to a range of information, resources, and services.\nFor more information about our membership options, collections, and borrowing conditions please read our: <a href=\"https://lant.nt.gov.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• Library & Archives NT Membership Policy</a> <a href=\"https://lant.nt.gov.au/policies-and-reports#section-331\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• Terms and Conditions</a> <a href=\"https://lant.nt.gov.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• Code of Conduct</a> <a href=\"https://nt.gov.au/page/copyright-disclaimer-and-privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• NTG Privacy Statement</a>","callToAction":"Apply for Library & Archives NT Membership (UNDER CONSTRUCTION)","introHtml":"Sign up for Libraries & Archives Membership","icon":10572,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[16],"key":""},{"id":"107","name":"ATS Exhibition Fault","descriptionHtml":"","callToAction":"ATS Exhibition Fault","introHtml":"I want to report an IT or AV fault within the exhibition","icon":10472,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[15],"key":""},{"id":"102","name":"AV Question","descriptionHtml":"","callToAction":"AV Question","introHtml":"I need help or support with AV or Conference Room Equipment","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[15],"key":""},{"id":"98","name":"CIS Other","descriptionHtml":"","callToAction":"CIS Other","introHtml":"I need help or support with a CIS Issue that doesn't fit anywhere else","icon":10498,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[12],"key":""},{"id":"113","name":"DCDD Support","descriptionHtml":"","callToAction":"DCDD Support","introHtml":"I need support from DCDD","icon":10512,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[15],"key":""},{"id":"86","name":"Digitization Enquiry","descriptionHtml":"","callToAction":"Digitization Enquiry","introHtml":"Enquiries about digitization, dspace, territory stories etc.","icon":10535,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"96","name":"eResource Question","descriptionHtml":"","callToAction":"eResource Question","introHtml":"I need help or support with an eResource","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"109","name":"Help with Hardware","descriptionHtml":"","callToAction":"Help with Hardware","introHtml":"Get help with LANT Hardware here","icon":10467,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[15],"key":""},{"id":"108","name":"Help with Printers","descriptionHtml":"","callToAction":"Help with Printers","introHtml":"Get help with Printers here","icon":10467,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[15],"key":""},{"id":"110","name":"Help with Software","descriptionHtml":"","callToAction":"Help with Software","introHtml":"Get help with LANT Software here","icon":10467,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[15],"key":""},{"id":"87","name":"I can't login","descriptionHtml":"","callToAction":"I can't login","introHtml":"I can't login to LibrariesNT LMS or Discovery","icon":10526,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[14,11],"key":""},{"id":"99","name":"Internet is down","descriptionHtml":"","callToAction":"Internet is down","introHtml":"The internet is down / offline at a Community Internet Program site","icon":10521,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[12],"key":""},{"id":"112","name":"IT Services","descriptionHtml":"","callToAction":"IT Services","introHtml":"Engage the Digital Initiatives team for work or consultation on IT components of your project","icon":10512,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[15],"key":""},{"id":"89","name":"Learning Enquiry","descriptionHtml":"","callToAction":"Learning Enquiry","introHtml":"I have a LibrariesNT LMS learning enquiry","icon":10482,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[14],"key":""},{"id":"93","name":"LibrariesNT Acquisitions Question","descriptionHtml":"","callToAction":"LibrariesNT Acquisitions Question","introHtml":"I need help or support with LibrariesNT Acquisitions","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"94","name":"LibrariesNT Analytics Question","descriptionHtml":"","callToAction":"LibrariesNT Analytics Question","introHtml":"I need help or support with LibrariesNT Analytics","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"88","name":"LibrariesNT Bug","descriptionHtml":"","callToAction":"LibrariesNT Bug","introHtml":"I would like to report a bug or configuration change in the LibrariesNT software","icon":10521,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[14],"key":""},{"id":"92","name":"LibrariesNT Cataloguing Question","descriptionHtml":"","callToAction":"LibrariesNT Cataloguing Question","introHtml":"I need help or support with LibrariesNT Cataloguing / Metadata","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"90","name":"LibrariesNT Circulation Question","descriptionHtml":"","callToAction":"LibrariesNT Circulation Question","introHtml":"I need help or support with LibrariesNT Circulation","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14,11],"key":""},{"id":"91","name":"LibrariesNT Discovery Question","descriptionHtml":"","callToAction":"LibrariesNT Discovery Question","introHtml":"I need help or support with LIbrariesNT Discovery","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14,11],"key":""},{"id":"95","name":"LibrariesNT Other","descriptionHtml":"","callToAction":"LibrariesNT Other","introHtml":"I need help or support with a LibrariesNT issue that doesn't fit anywhere else","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11,14],"key":""},{"id":"106","name":"Problem with the website","descriptionHtml":"","callToAction":"Problem with the website","introHtml":"Report a problem with the lant.nt.gov.au or nt.gov.au website","icon":10487,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"103","name":"Public IT fault","descriptionHtml":"","callToAction":"Public IT fault","introHtml":"Report a problem with Public IT including PC, Printers, Scanners","icon":10520,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[15],"key":""},{"id":"104","name":"Public WIFI fault","descriptionHtml":"","callToAction":"Public WIFI fault","introHtml":"Report a problem with the Public WIFI","icon":10519,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[15],"key":""},{"id":"101","name":"Recording/Streaming Request","descriptionHtml":"","callToAction":"Recording/Streaming Request","introHtml":"I want to request recording or streaming of an Event","icon":10535,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[15],"key":""},{"id":"105","name":"Reports","descriptionHtml":"","callToAction":"Reports","introHtml":"I need a report of online statistics - eg from JIRA, Google Analytics","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[15],"key":""},{"id":"114","name":"Strategic Issue","descriptionHtml":"","callToAction":"Strategic Issue","introHtml":"For Strategic Issues requiring tracking and monitoring.","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[15],"key":""},{"id":"85","name":"Territory Stories Metadata Change","descriptionHtml":"","callToAction":"Territory Stories Metadata Change","introHtml":"Request changes to Territory Stories Metadata","icon":10518,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[13],"key":""},{"id":"100","name":"Wifi is down","descriptionHtml":"","callToAction":"Wifi is down","introHtml":"There are problems with the WIFI at a Community Internet Program site","icon":10521,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[12],"key":""},{"id":"121","name":"AV Fault ","descriptionHtml":"","callToAction":"AV Fault ","introHtml":"","icon":10520,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"131","name":"CIS Installation or Repair","descriptionHtml":"","callToAction":"CIS Installation or Repair","introHtml":"","icon":10520,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"129","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"","icon":10536,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"126","name":"eResource Question","descriptionHtml":"","callToAction":"eResource Question","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"115","name":"Help with Networks","descriptionHtml":"","callToAction":"Help with Networks","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"124","name":"Help with servers/AWS","descriptionHtml":"","callToAction":"Help with servers/AWS","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"133","name":"Learning Scheduled","descriptionHtml":"","callToAction":"Learning Scheduled","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"130","name":"LibrariesNT Acquisitions Task","descriptionHtml":"","callToAction":"LibrariesNT Acquisitions Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"116","name":"LibrariesNT Analytics Task","descriptionHtml":"","callToAction":"LibrariesNT Analytics Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"120","name":"LibrariesNT Cataloguing Task","descriptionHtml":"","callToAction":"LibrariesNT Cataloguing Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"117","name":"LibrariesNT Circulation Task","descriptionHtml":"","callToAction":"LibrariesNT Circulation Task","introHtml":"","icon":10512,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"132","name":"LibrariesNT Configuration","descriptionHtml":"","callToAction":"LibrariesNT Configuration","introHtml":"","icon":10513,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"128","name":"LibrariesNT Discovery Task","descriptionHtml":"","callToAction":"LibrariesNT Discovery Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"125","name":"LibrariesNT Task","descriptionHtml":"","callToAction":"LibrariesNT Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"119","name":"Networking Tasks","descriptionHtml":"","callToAction":"Networking Tasks","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"127","name":"Purchase Hardware","descriptionHtml":"","callToAction":"Purchase Hardware","introHtml":"","icon":10536,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"118","name":"Purchase Software","descriptionHtml":"","callToAction":"Purchase Software","introHtml":"","icon":10536,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"122","name":"Send an eFax","descriptionHtml":"","callToAction":"Send an eFax","introHtml":"Request an eFax to be sent on your behalf","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"123","name":"Server/AWS task","descriptionHtml":"","callToAction":"Server/AWS task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Common Requests"},{"id":12,"name":"Community Internet Service"},{"id":13,"name":"Digitization"},{"id":14,"name":"LibrariesNT"},{"id":15,"name":"LANT IT Requests"},{"id":16,"name":"Library & Archives NT Membership"}],"orderMapping":{"16":[138],"14":[87,88,89,90,91,92,93,94,95,96],"11":[87,97,90,91,95],"15":[101,102,103,104,105,106,107,108,109,110,111,112,113,114],"13":[85,86],"12":[98,99,100]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NWIzMC0xZDgyLTQyNjctOTE2Ny0xY2YyOTRiZGNmZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5MzQ3MTgsIm5iZiI6MTc0NTkzMzUxOH0.uMYqWYSSNvDpu8_vdhsxU7YD4PgrkLuXGiQnMU3kBww","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"bbc55b30-1d82-4267-9167-1cf294bdcfe8","tokenDurationInMins":20}},"reqCreate":{"id":114,"projectId":10020,"form":{"name":"Strategic Issue","descriptionHtml":"","callToAction":"Strategic Issue","intro":"For Strategic Issues requiring tracking and monitoring.","instructions":"","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10003","label":"Express delivery","selected":false,"children":[]},{"value":"10004","label":"Standard delivery","selected":false,"children":[]},{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"10005","label":"Critical","selected":false,"children":[]},{"value":"10006","label":"Major","selected":false,"children":[]},{"value":"10001","label":"Minor","selected":false,"children":[]},{"value":"10007","label":"Trivial","selected":true,"children":[]},{"value":"10002","label":"High (migrated)","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due Date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10060","fieldConfigId":"10163","label":"Location","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10088","label":"Adelaide River Community Library","selected":false,"children":[]},{"value":"10089","label":"Alice Springs Public Library","selected":false,"children":[]},{"value":"10090","label":"Alyangula Community Library","selected":false,"children":[]},{"value":"10091","label":"Barunga Community Library","selected":false,"children":[]},{"value":"10092","label":"Batchelor Institute","selected":false,"children":[]},{"value":"10093","label":"Casuarina Senior College","selected":false,"children":[]},{"value":"10094","label":"Centralian Middle School","selected":false,"children":[]},{"value":"10095","label":"City of Darwin Libraries","selected":false,"children":[]},{"value":"10096","label":"City of Palmerston Library","selected":false,"children":[]},{"value":"10097","label":"CODL Casuarina Library","selected":false,"children":[]},{"value":"10098","label":"CODL City Library","selected":false,"children":[]},{"value":"10099","label":"CODL Karama Library","selected":false,"children":[]},{"value":"10100","label":"CODL Nightcliff Library","selected":false,"children":[]},{"value":"10101","label":"Community Libraries","selected":false,"children":[]},{"value":"10102","label":"Darwin High School","selected":false,"children":[]},{"value":"10103","label":"Darwin Middle School","selected":false,"children":[]},{"value":"10104","label":"Dripstone Middle School","selected":false,"children":[]},{"value":"10105","label":"Education & Language Library","selected":false,"children":[]},{"value":"10106","label":"Graham Nicholson Law Collection","selected":false,"children":[]},{"value":"10107","label":"Heritage Library","selected":false,"children":[]},{"value":"10108","label":"Jabiru Public Library","selected":false,"children":[]},{"value":"10109","label":"Katherine High School","selected":false,"children":[]},{"value":"10110","label":"Katherine Public Library","selected":false,"children":[]},{"value":"10111","label":"Ltyentye Apurte Community & School Library","selected":false,"children":[]},{"value":"10112","label":"MAGNT Peter Spillett Library","selected":false,"children":[]},{"value":"10113","label":"Milingimbi Community & School Library","selected":false,"children":[]},{"value":"10114","label":"Nhulunbuy Community Library","selected":false,"children":[]},{"value":"10115","label":"Library & Archives NT - Darwin Plaza","selected":false,"children":[]},{"value":"10116","label":"Library & Archives NT - Millner","selected":false,"children":[]},{"value":"10117","label":"Library & Archives NT - Minerals House","selected":false,"children":[]},{"value":"10118","label":"Library & Archives NT - Parliament House","selected":false,"children":[]},{"value":"10119","label":"NT Herbarium Library","selected":false,"children":[]},{"value":"10120","label":"NT Land, Resources & Heritage Libraries","selected":false,"children":[]},{"value":"10121","label":"NT Music School","selected":false,"children":[]},{"value":"10122","label":"Other (Please advise in Description)","selected":false,"children":[]},{"value":"10123","label":"Palmerston College 10 - 12 Campus","selected":false,"children":[]},{"value":"10124","label":"PFES","selected":false,"children":[]},{"value":"10125","label":"Palmerston College 7-9 Campus","selected":false,"children":[]},{"value":"10126","label":"Sanderson Middle School","selected":false,"children":[]},{"value":"10127","label":"Strehlow Research Centre Library","selected":false,"children":[]},{"value":"10128","label":"Taminmin Community Library","selected":false,"children":[]},{"value":"10129","label":"Tennant Creek High School","selected":false,"children":[]},{"value":"10130","label":"Tennant Creek Public Library","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Component/s","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10264","label":"Acquisitions","selected":false,"children":[]},{"value":"10265","label":"Adelaide River Community Library","selected":false,"children":[]},{"value":"10266","label":"Ali Curung","selected":false,"children":[]},{"value":"10267","label":"Alice Springs Public LIbrary","selected":false,"children":[]},{"value":"10268","label":"Alice_Schools","selected":false,"children":[]},{"value":"10269","label":"Alpurrurlam (Lake Nash)","selected":false,"children":[]},{"value":"10270","label":"Alyangula Community Library","selected":false,"children":[]},{"value":"10271","label":"Ampilawatja","selected":false,"children":[]},{"value":"10272","label":"Angurugu","selected":false,"children":[]},{"value":"10273","label":"Anmatajere (Ti Tree)","selected":false,"children":[]},{"value":"10274","label":"Apatula (Finke)","selected":false,"children":[]},{"value":"10275","label":"Areyonga","selected":false,"children":[]},{"value":"10276","label":"ArtsNT","selected":false,"children":[]},{"value":"10277","label":"Atitjere (Harts Range)","selected":false,"children":[]},{"value":"10278","label":"Barunga Community Library","selected":false,"children":[]},{"value":"10279","label":"Batchelor Institute Libraries","selected":false,"children":[]},{"value":"10280","label":"Belyuen","selected":false,"children":[]},{"value":"10281","label":"Beswick","selected":false,"children":[]},{"value":"10282","label":"Borrooloola","selected":false,"children":[]},{"value":"10283","label":"Bulman","selected":false,"children":[]},{"value":"10287","label":"CIS ","selected":false,"children":[]},{"value":"10289","label":"CODL Casuarina Library","selected":false,"children":[]},{"value":"10290","label":"CODL City Library","selected":false,"children":[]},{"value":"10291","label":"CODL Karama Library","selected":false,"children":[]},{"value":"10292","label":"CODL Nightcliff Library","selected":false,"children":[]},{"value":"10284","label":"Casuarina Senior College","selected":false,"children":[]},{"value":"10285","label":"Centralian Middle School","selected":false,"children":[]},{"value":"10286","label":"Circulation","selected":false,"children":[]},{"value":"10288","label":"City of Palmerston Library","selected":false,"children":[]},{"value":"10293","label":"Community Stories (AWS)","selected":false,"children":[]},{"value":"10298","label":"DCISCharge","selected":false,"children":[]},{"value":"10294","label":"Dagaragu","selected":false,"children":[]},{"value":"10295","label":"Darwin High School","selected":false,"children":[]},{"value":"10296","label":"Darwin Middle School","selected":false,"children":[]},{"value":"10297","label":"Darwin Plaza","selected":false,"children":[]},{"value":"10299","label":"Digital Working Group","selected":false,"children":[]},{"value":"10300","label":"Directorate","selected":false,"children":[]},{"value":"10301","label":"Dripstone Middle School","selected":false,"children":[]},{"value":"10302","label":"Education & Languages Library","selected":false,"children":[]},{"value":"10303","label":"Elliot","selected":false,"children":[]},{"value":"10305","label":"Event AV Support","selected":false,"children":[]},{"value":"10306","label":"Galiwinku","selected":false,"children":[]},{"value":"10307","label":"Gapuwiak (Lake Evella)","selected":false,"children":[]},{"value":"10308","label":"Hardware","selected":false,"children":[]},{"value":"10309","label":"Herbarium Library","selected":false,"children":[]},{"value":"10310","label":"Heritage Library","selected":false,"children":[]},{"value":"10311","label":"Ikunje (Haasts Bluff)","selected":false,"children":[]},{"value":"10313","label":"Imanpa","selected":false,"children":[]},{"value":"10314","label":"Intranet","selected":false,"children":[]},{"value":"10317","label":"JIRA","selected":false,"children":[]},{"value":"10316","label":"Jabiru Public Library","selected":false,"children":[]},{"value":"10318","label":"Kalkarindji","selected":false,"children":[]},{"value":"10319","label":"Kaltukatjara (Docker River)","selected":false,"children":[]},{"value":"10320","label":"Katherine High School","selected":false,"children":[]},{"value":"10321","label":"Katherine Public Library","selected":false,"children":[]},{"value":"10323","label":"LANT - Millner","selected":false,"children":[]},{"value":"10324","label":"LANT - Minerals House","selected":false,"children":[]},{"value":"10325","label":"LANT - Parliament House","selected":false,"children":[]},{"value":"10322","label":"Lajamanu","selected":false,"children":[]},{"value":"10326","label":"Laptop","selected":false,"children":[]},{"value":"10327","label":"LibrariesNT ","selected":false,"children":[]},{"value":"10328","label":"Library & Archives NT","selected":false,"children":[]},{"value":"10329","label":"Library Learning","selected":false,"children":[]},{"value":"10331","label":"Live Darwin","selected":false,"children":[]},{"value":"10332","label":"Ltyentye Apurte (Santa Teresa) CIS site","selected":false,"children":[]},{"value":"10333","label":"Ltyentye Apurte Community & School Library","selected":false,"children":[]},{"value":"10334","label":"Macbook","selected":false,"children":[]},{"value":"10335","label":"Maningrida","selected":false,"children":[]},{"value":"10336","label":"McMinn Street NTL","selected":false,"children":[]},{"value":"10337","label":"Milikapiti (Snake Bay)","selected":false,"children":[]},{"value":"10338","label":"Milingimbi","selected":false,"children":[]},{"value":"10339","label":"Milingimbi Community & School Library","selected":false,"children":[]},{"value":"10340","label":"Minyerri","selected":false,"children":[]},{"value":"10341","label":"Mount Leibig","selected":false,"children":[]},{"value":"10342","label":"Mutitjulu","selected":false,"children":[]},{"value":"10343","label":"NED","selected":false,"children":[]},{"value":"10344","label":"NED UAT","selected":false,"children":[]},{"value":"10348","label":"NT Music School","selected":false,"children":[]},{"value":"10350","label":"NTL Web site","selected":false,"children":[]},{"value":"10345","label":"Network Infrastructure","selected":false,"children":[]},{"value":"10346","label":"Ngukurr","selected":false,"children":[]},{"value":"10347","label":"Nhulunbuy Community Library","selected":false,"children":[]},{"value":"10349","label":"Ntaria (Hermannsburg)","selected":false,"children":[]},{"value":"10351","label":"Numbulwar","selected":false,"children":[]},{"value":"10352","label":"OCLC ","selected":false,"children":[]},{"value":"10353","label":"Oenoellie (Gunbalanya)","selected":false,"children":[]},{"value":"10358","label":"PFES","selected":false,"children":[]},{"value":"10354","label":"Palmerston Senior College","selected":false,"children":[]},{"value":"10355","label":"Palumpa","selected":false,"children":[]},{"value":"10356","label":"Pepperminarti","selected":false,"children":[]},{"value":"10357","label":"Peter Spillett Library","selected":false,"children":[]},{"value":"10359","label":"Pirlangimpi (Garden Point)","selected":false,"children":[]},{"value":"10360","label":"Projector","selected":false,"children":[]},{"value":"10361","label":"Public website","selected":false,"children":[]},{"value":"10362","label":"Ramingining","selected":false,"children":[]},{"value":"10363","label":"Records Manager","selected":false,"children":[]},{"value":"10364","label":"Reports","selected":false,"children":[]},{"value":"10365","label":"Rosebery Middle School","selected":false,"children":[]},{"value":"10366","label":"Sanderson Middle School","selected":false,"children":[]},{"value":"10367","label":"Serials","selected":false,"children":[]},{"value":"10368","label":"Strehlow Research Centre Library","selected":false,"children":[]},{"value":"10369","label":"Taminmin Community Library","selected":false,"children":[]},{"value":"10370","label":"Tennant Creek High School","selected":false,"children":[]},{"value":"10371","label":"Tennant Creek Public Library","selected":false,"children":[]},{"value":"10372","label":"UAT Business Application","selected":false,"children":[]},{"value":"10373","label":"UAT Enquiry Management","selected":false,"children":[]},{"value":"10374","label":"UAT Exhibition","selected":false,"children":[]},{"value":"10377","label":"WMS Config Changes","selected":false,"children":[]},{"value":"10375","label":"Walangurru #2 (Kintore)","selected":false,"children":[]},{"value":"10376","label":"Warumpi (Palumpa)","selected":false,"children":[]},{"value":"10304","label":"eResources_Collection_Manager","selected":false,"children":[]},{"value":"10312","label":"iMac","selected":false,"children":[]},{"value":"10315","label":"iPads","selected":false,"children":[]},{"value":"10330","label":"license","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/114","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/114","calendarParams":{"firstDay":0,"date":"2025-04-29T23:01:58+0930","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NWIzMC0xZDgyLTQyNjctOTE2Ny0xY2YyOTRiZGNmZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5MzQ3MTgsIm5iZiI6MTc0NTkzMzUxOH0.uMYqWYSSNvDpu8_vdhsxU7YD4PgrkLuXGiQnMU3kBww","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"bbc55b30-1d82-4267-9167-1cf294bdcfe8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}