{"xsrfToken":"ffcc6c925db64d171f39c69b205bd4545fc20131_lout","branding":{"id":"5","key":"asklant","name":"Ask Library & Archives NT","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#186100","headerLinkHoverBGColor":"#186100","headerBadgeColor":"#186100"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9b4f3634-ebb3-4c7a-b791-73b5f2a1da6f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NWIzMC0xZDgyLTQyNjctOTE2Ny0xY2YyOTRiZGNmZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliNGYzNjM0LWViYjMtNGM3YS1iNzkxLTczYjVmMmExZGE2ZiI6WyJyZWFkIl19LCJleHAiOjE3NTE2Mzc0NjYsIm5iZiI6MTc1MTYzNjg2Nn0.qO5EHTq_sKxxXk4X-SnExdivalqKviQ6G6ZvclXDVjQ&client=bbc55b30-1d82-4267-9167-1cf294bdcfe8&mode=fit","logoId":"9b4f3634-ebb3-4c7a-b791-73b5f2a1da6f","isLogoAvailable":true,"helpCenterTitle":"What do you need help with?","sharedPortalName":"LANT Enquiries","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"What do you need help with?","sharedPortalName":"LANT Enquiries","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"asklant","projectId":10016,"serviceDeskId":5,"name":"Ask Library & Archives NT","description":"<p>Welcome to Library & Archives NT's online enquiry portal, Ask LANT.</p>\n<p>Here you can:<br> • Add a new enquiry: Choose from one of our services below.</p>\n<p>By using this service you are agreeing to our <a href=\"https://lant.nt.gov.au/digital-services-privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Services Privacy Policy</a></p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"71","name":"Ask a question about LANT collections or research services","descriptionHtml":"<p>Submit your enquiry in the form below, including details of your topic, date ranges relevant to your enquiry and details of specific collection items if known.</p>","callToAction":"Ask a question about LANT collections or research services","introHtml":"<p>Submit your research enquiry with the LANT Access & Information Services team</p>","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[10],"key":""},{"id":"72","name":"Copying Services request form","descriptionHtml":"","callToAction":"Copying Services request form","introHtml":"<p>Submit your request for copying services</p>","icon":10529,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[10],"key":""},{"id":"135","name":"Donations & Collection Development","descriptionHtml":"","callToAction":"Donations & Collection Development","introHtml":"<p>Submit an enquiry about donating material to Library & Archives NT</p>","icon":10509,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[10],"key":""},{"id":"73","name":"Education Program","descriptionHtml":"","callToAction":"Education Program","introHtml":"<p>Make a booking with the LANT Education Program aimed at Primary and Secondary school age children and groups</p>","icon":10482,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[10],"key":""},{"id":"136","name":"First Nations Collections","descriptionHtml":"","callToAction":"First Nations Collections","introHtml":"<p>Submit queries related to First Nations collections and content including updates, corrections, critiques and enhancements to our records</p>","icon":10561,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[10],"key":""},{"id":"77","name":"Inter Library Loan Request","descriptionHtml":"","callToAction":"Inter Library Loan Request","introHtml":"","icon":10527,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[10],"key":""},{"id":"75","name":"Legal Deposit Enquiry","descriptionHtml":"","callToAction":"Legal Deposit Enquiry","introHtml":"<p>Submit your enquiry regarding Legal Deposit obligations and rights</p>","icon":10527,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[10],"key":""},{"id":"74","name":"NTG Legal Deposit","descriptionHtml":"","callToAction":"NTG Legal Deposit","introHtml":"<p>Submit material for NTG Legal Deposit</p>","icon":10527,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[10],"key":""},{"id":"76","name":"Website Issue","descriptionHtml":"","callToAction":"Website Issue","introHtml":"<p>Report an issue with territorystories.nt.gov.au</p>","icon":10487,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[10],"key":""},{"id":"84","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"82","name":"Collecting COVID-19","descriptionHtml":"","callToAction":"Collecting COVID-19","introHtml":"<p>Not yet in production - go live pending 2020</p>","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"83","name":"Copying Services request form","descriptionHtml":"","callToAction":"Copying Services request form","introHtml":"","icon":10535,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"81","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"<p>Request type for email requests</p>","icon":10536,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"78","name":"Enter Desk Stats - Equipment & Technology","descriptionHtml":"","callToAction":"Enter Desk Stats - Equipment & Technology","introHtml":"<p>NTL Staff Use Only - Not Customer Visible</p>","icon":10467,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"137","name":"Enter Desk Stats - Library Services Directional & Policy","descriptionHtml":"","callToAction":"Enter Desk Stats - Library Services Directional & Policy","introHtml":"<p>NTL Staff Use Only - Not Customer Visible</p>","icon":10467,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"79","name":"Legal Deposit","descriptionHtml":"","callToAction":"Legal Deposit","introHtml":"<p>Not yet in production, go live 30 May 2019</p>","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"80","name":"Website Enquiry","descriptionHtml":"","callToAction":"Website Enquiry","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"Questions"}],"orderMapping":{"10":[71,72,73,74,75,76,77,135,136]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"51b799c3-8580-3a7d-b98a-cf9ab0e3dcb5","appLinkName":"","appLinkUrl":"","spaceKey":"ASK","spaceName":"ASKLANT User Guide","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ASKLANT","serviceDeskId":5,"kbLinkDomainURLs":["https://librariesnt.atlassian.net","https://librariesnt.servicedesk.nt.gov.au"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASKLANT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NWIzMC0xZDgyLTQyNjctOTE2Ny0xY2YyOTRiZGNmZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MzgwNjYsIm5iZiI6MTc1MTYzNjg2Nn0.Ku86Yz74wDWuAoEPSQXl71Yizuun2m5T2vAY9YWkyso","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"bbc55b30-1d82-4267-9167-1cf294bdcfe8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":74,"projectId":10016,"issueType":{"id":"10085","name":"NTG Legal Deposit"},"form":{"name":"NTG Legal Deposit","descriptionHtml":"","callToAction":"NTG Legal Deposit","intro":"<p>Submit material for NTG Legal Deposit</p>","instructions":"","icon":10527,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10094","fieldConfigId":"10197","label":"Title","description":"_i.e.. Name of publication_","descriptionHtml":"<p><em>i.e.. Name of publication</em></p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10043","fieldConfigId":"10146","label":"Method of Contact","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10029"],"values":[{"value":"10029","label":"Email","selected":false,"children":[]},{"value":"10030","label":"In Person","selected":false,"children":[]},{"value":"10031","label":"Phone","selected":false,"children":[]},{"value":"10032","label":"Written","selected":false,"children":[]},{"value":"10033","label":"Social Media","selected":false,"children":[]},{"value":"10034","label":"Customer Portal","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10095","fieldConfigId":"10198","label":"Subtitle","description":"_i.e. Other Title_","descriptionHtml":"<p><em>i.e. Other Title</em></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"<script type=\"text/javascript\">if (document.getElementById(\"summary\").value == \"\") {document.getElementById(\"summary\").value = \"NTG Legal Deposit Submission\";}</script>","descriptionHtml":"<p><script type=\"text/javascript\">if (document.getElementById(\"summary\").value == \"\")</p> {document.getElementById(\"summary\").value = \"NTG Legal Deposit Submission\";} \n<p></script></p>","required":true,"displayed":false,"presetValues":["NTG Legal Deposit Submission"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10096","fieldConfigId":"10199","label":"Series Title or Number","description":"_e.g. Technical Report Series No.4_","descriptionHtml":"<p><em>e.g. Technical Report Series No.4</em></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10099","fieldConfigId":"10202","label":"Issuing Department","description":"_i.e. Name of the Department_","descriptionHtml":"<p><em>i.e. Name of the Department</em></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10100","fieldConfigId":"10203","label":"Author / Editor","description":"_i.e Person name_","descriptionHtml":"<p><em>i.e Person name</em></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10101","fieldConfigId":"10204","label":"Year of Publication","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10102","fieldConfigId":"10205","label":"Month of Publication","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10103","fieldConfigId":"10206","label":"Edition Statement","description":"_e.g. 1st ed, 2nd ed or book 1, book 2_","descriptionHtml":"<p><em>e.g. 1st ed, 2nd ed or book 1, book 2</em></p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/74","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/74","calendarParams":{"firstDay":0,"date":"2025-07-04T23:17:46+0930","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NWIzMC0xZDgyLTQyNjctOTE2Ny0xY2YyOTRiZGNmZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MzgwNjYsIm5iZiI6MTc1MTYzNjg2Nn0.Ku86Yz74wDWuAoEPSQXl71Yizuun2m5T2vAY9YWkyso","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"bbc55b30-1d82-4267-9167-1cf294bdcfe8","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel","name":"","html":"<div class=\"ap-container\" id=\"ap-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\">\n\n <div class=\"ap-content \" id=\"embedded-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.intenso.jira.plugins.jsd-extender\",\n \"uniqueKey\":\"com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\",\n \"key\":\"customer-portal-property-panel\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://extension-cloud.herokuapp.com/customer-portal/request?requestTypeId=74&serviceDeskId=5&projectId=10016&xdm_e=https%3A%2F%2Flibrariesnt.servicedesk.nt.gov.au&xdm_c=channel-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel&cp=&xdm_deprecated_addon_key_do_not_use=com.intenso.jira.plugins.jsd-extender&lic=active&capSet=capabilityStandard&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhZmE3YzBkMDliZTgwYzY5NjJjNjRmMTU2YjNlM2U3MmQwMWJkYzNiOGFmZDY5OWE1Y2YzMjY0YzIwMmE1YTBjIiwiaXNzIjoiMDEyNTIzOTItNjc0ZC0zNjg0LWE3NGEtZDFiYjVlNjcyYTExIiwiY29udGV4dCI6e30sImV4cCI6MTc1MTYzNzc2NiwiaWF0IjoxNzUxNjM2ODY2fQ.oTc-VMOFxBhtcrruefi4XxcCgR9vgzIK981U5AZ8Cn0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.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.ftl3tVtbtDfsDy7lXDXH6UMPHblFvx-ilGJuVOYgDds\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true,\\\"capabilitySet\\\":\\\"capabilityStandard\\\"},\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://librariesnt.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://librariesnt.servicedesk.nt.gov.au\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ASKLANT\\\",\\\"id\\\":\\\"10016\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ASKLANT\\\",\\\"project.id\\\":\\\"10016\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"74\\\"}\",\n \"timeZone\":\"Australia/Darwin\",\n \"origin\":\"https://extension-cloud.herokuapp.com\",\n \"hostOrigin\":\"https://librariesnt.servicedesk.nt.gov.au\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}