{"xsrfToken":"9b4631dc718a282c06779909948e33569389565d_lout","branding":{"id":"7","key":"lsd","name":"Libraries NT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#588034","headerLinkHoverBGColor":"#588034","headerBadgeColor":"#588034"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9b4f3634-ebb3-4c7a-b791-73b5f2a1da6f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NWIzMC0xZDgyLTQyNjctOTE2Ny0xY2YyOTRiZGNmZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliNGYzNjM0LWViYjMtNGM3YS1iNzkxLTczYjVmMmExZGE2ZiI6WyJyZWFkIl19LCJleHAiOjE3NDM1ODE4MjgsIm5iZiI6MTc0MzU4MTIyOH0.RRAq-gRGZfhLA_ttwaYjYRKUBP2cYu_A381_6Zzn9hw&client=bbc55b30-1d82-4267-9167-1cf294bdcfe8&mode=fit","logoId":"9b4f3634-ebb3-4c7a-b791-73b5f2a1da6f","isLogoAvailable":true,"helpCenterTitle":"What do you need help with?","sharedPortalName":"LANT Enquiries","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"What do you need help with?","sharedPortalName":"LANT Enquiries","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"lsd","projectId":10020,"serviceDeskId":7,"name":"Libraries NT Service Desk","description":"<p>Welcome to the LibrariesNT Service Desk, please search our knowledge base in the box below to find answers to common questions and issues, or log a request by selecting an issue type below.</p>\n<p>By using this service you are agreeing to our <a href=\"https://lant.nt.gov.au/digital-services-privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Services Privacy Policy</a></p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"97","name":"Add or Remove LibrariesNT Services","descriptionHtml":"","callToAction":"Add or Remove LibrariesNT Services","introHtml":"<p>Add or remove a user from LibrariesNT Services IE WMS, Mailing Lists, Service Desk</p>","icon":10517,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[11],"key":""},{"id":"111","name":"Add or Remove System Access","descriptionHtml":"","callToAction":"Add or Remove System Access","introHtml":"<p>Request Access to a LANT System, or remove Access here</p>","icon":10517,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[15],"key":""},{"id":"138","name":"Apply for Library & Archives NT Membership (UNDER CONSTRUCTION)","descriptionHtml":"<p>PLEASE BE ADVISED THE FOLLOWING FORM IS CURRENTLY UNDER CONSTRUCTION AND IS INACTIVE.</p>\n<p>Membership at LANT is free and provides access to a range of information, resources, and services.</p>\n<p>For more information about our membership options, collections, and borrowing conditions please read our: <br> <a href=\"https://lant.nt.gov.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• Library & Archives NT Membership Policy</a><br> <a href=\"https://lant.nt.gov.au/policies-and-reports#section-331\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• Terms and Conditions</a><br> <a href=\"https://lant.nt.gov.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• Code of Conduct</a><br> <a href=\"https://nt.gov.au/page/copyright-disclaimer-and-privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">• NTG Privacy Statement</a></p>","callToAction":"Apply for Library & Archives NT Membership (UNDER CONSTRUCTION)","introHtml":"<p>Sign up for Libraries & Archives Membership</p>","icon":10572,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[16],"key":""},{"id":"107","name":"ATS Exhibition Fault","descriptionHtml":"","callToAction":"ATS Exhibition Fault","introHtml":"<p>I want to report an IT or AV fault within the exhibition</p>","icon":10472,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[15],"key":""},{"id":"102","name":"AV Question","descriptionHtml":"","callToAction":"AV Question","introHtml":"<p>I need help or support with AV or Conference Room Equipment</p>","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[15],"key":""},{"id":"98","name":"CIS Other","descriptionHtml":"","callToAction":"CIS Other","introHtml":"<p>I need help or support with a CIS Issue that doesn't fit anywhere else</p>","icon":10498,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[12],"key":""},{"id":"113","name":"DCDD Support","descriptionHtml":"","callToAction":"DCDD Support","introHtml":"<p>I need support from DCDD</p>","icon":10512,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[15],"key":""},{"id":"86","name":"Digitization Enquiry","descriptionHtml":"","callToAction":"Digitization Enquiry","introHtml":"<p>Enquiries about digitization, dspace, territory stories etc.</p>","icon":10535,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"96","name":"eResource Question","descriptionHtml":"","callToAction":"eResource Question","introHtml":"<p>I need help or support with an eResource</p>","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"109","name":"Help with Hardware","descriptionHtml":"","callToAction":"Help with Hardware","introHtml":"<p>Get help with LANT Hardware here</p>","icon":10467,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[15],"key":""},{"id":"108","name":"Help with Printers","descriptionHtml":"","callToAction":"Help with Printers","introHtml":"<p>Get help with Printers here</p>","icon":10467,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[15],"key":""},{"id":"110","name":"Help with Software","descriptionHtml":"","callToAction":"Help with Software","introHtml":"<p>Get help with LANT Software here</p>","icon":10467,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[15],"key":""},{"id":"87","name":"I can't login","descriptionHtml":"","callToAction":"I can't login","introHtml":"<p>I can't login to LibrariesNT LMS or Discovery</p>","icon":10526,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[14,11],"key":""},{"id":"99","name":"Internet is down","descriptionHtml":"","callToAction":"Internet is down","introHtml":"<p>The internet is down / offline at a Community Internet Program site</p>","icon":10521,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[12],"key":""},{"id":"112","name":"IT Services","descriptionHtml":"","callToAction":"IT Services","introHtml":"<p>Engage the Digital Initiatives team for work or consultation on IT components of your project</p>","icon":10512,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[15],"key":""},{"id":"89","name":"Learning Enquiry","descriptionHtml":"","callToAction":"Learning Enquiry","introHtml":"<p>I have a LibrariesNT LMS learning enquiry</p>","icon":10482,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[14],"key":""},{"id":"93","name":"LibrariesNT Acquisitions Question","descriptionHtml":"","callToAction":"LibrariesNT Acquisitions Question","introHtml":"<p>I need help or support with LibrariesNT Acquisitions</p>","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"94","name":"LibrariesNT Analytics Question","descriptionHtml":"","callToAction":"LibrariesNT Analytics Question","introHtml":"<p>I need help or support with LibrariesNT Analytics</p>","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"88","name":"LibrariesNT Bug","descriptionHtml":"","callToAction":"LibrariesNT Bug","introHtml":"<p>I would like to report a bug or configuration change in the LibrariesNT software</p>","icon":10521,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[14],"key":""},{"id":"92","name":"LibrariesNT Cataloguing Question","descriptionHtml":"","callToAction":"LibrariesNT Cataloguing Question","introHtml":"<p>I need help or support with LibrariesNT Cataloguing / Metadata</p>","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"90","name":"LibrariesNT Circulation Question","descriptionHtml":"","callToAction":"LibrariesNT Circulation Question","introHtml":"<p>I need help or support with LibrariesNT Circulation</p>","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14,11],"key":""},{"id":"91","name":"LibrariesNT Discovery Question","descriptionHtml":"","callToAction":"LibrariesNT Discovery Question","introHtml":"<p>I need help or support with LIbrariesNT Discovery</p>","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14,11],"key":""},{"id":"95","name":"LibrariesNT Other","descriptionHtml":"","callToAction":"LibrariesNT Other","introHtml":"<p>I need help or support with a LibrariesNT issue that doesn't fit anywhere else</p>","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11,14],"key":""},{"id":"106","name":"Problem with the website","descriptionHtml":"","callToAction":"Problem with the website","introHtml":"<p>Report a problem with the lant.nt.gov.au or nt.gov.au website</p>","icon":10487,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"103","name":"Public IT fault","descriptionHtml":"","callToAction":"Public IT fault","introHtml":"<p>Report a problem with Public IT including PC, Printers, Scanners</p>","icon":10520,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[15],"key":""},{"id":"104","name":"Public WIFI fault","descriptionHtml":"","callToAction":"Public WIFI fault","introHtml":"<p>Report a problem with the Public WIFI</p>","icon":10519,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[15],"key":""},{"id":"101","name":"Recording/Streaming Request","descriptionHtml":"","callToAction":"Recording/Streaming Request","introHtml":"<p>I want to request recording or streaming of an Event</p>","icon":10535,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[15],"key":""},{"id":"105","name":"Reports","descriptionHtml":"","callToAction":"Reports","introHtml":"<p>I need a report of online statistics - eg from JIRA, Google Analytics</p>","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[15],"key":""},{"id":"114","name":"Strategic Issue","descriptionHtml":"","callToAction":"Strategic Issue","introHtml":"<p>For Strategic Issues requiring tracking and monitoring.</p>","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[15],"key":""},{"id":"85","name":"Territory Stories Metadata Change","descriptionHtml":"","callToAction":"Territory Stories Metadata Change","introHtml":"<p>Request changes to Territory Stories Metadata</p>","icon":10518,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[13],"key":""},{"id":"100","name":"Wifi is down","descriptionHtml":"","callToAction":"Wifi is down","introHtml":"<p>There are problems with the WIFI at a Community Internet Program site</p>","icon":10521,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[12],"key":""},{"id":"121","name":"AV Fault ","descriptionHtml":"","callToAction":"AV Fault ","introHtml":"","icon":10520,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"131","name":"CIS Installation or Repair","descriptionHtml":"","callToAction":"CIS Installation or Repair","introHtml":"","icon":10520,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"129","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"","icon":10536,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"126","name":"eResource Question","descriptionHtml":"","callToAction":"eResource Question","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"115","name":"Help with Networks","descriptionHtml":"","callToAction":"Help with Networks","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"124","name":"Help with servers/AWS","descriptionHtml":"","callToAction":"Help with servers/AWS","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"133","name":"Learning Scheduled","descriptionHtml":"","callToAction":"Learning Scheduled","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"130","name":"LibrariesNT Acquisitions Task","descriptionHtml":"","callToAction":"LibrariesNT Acquisitions Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"116","name":"LibrariesNT Analytics Task","descriptionHtml":"","callToAction":"LibrariesNT Analytics Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"120","name":"LibrariesNT Cataloguing Task","descriptionHtml":"","callToAction":"LibrariesNT Cataloguing Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"117","name":"LibrariesNT Circulation Task","descriptionHtml":"","callToAction":"LibrariesNT Circulation Task","introHtml":"","icon":10512,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"132","name":"LibrariesNT Configuration","descriptionHtml":"","callToAction":"LibrariesNT Configuration","introHtml":"","icon":10513,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"128","name":"LibrariesNT Discovery Task","descriptionHtml":"","callToAction":"LibrariesNT Discovery Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"125","name":"LibrariesNT Task","descriptionHtml":"","callToAction":"LibrariesNT Task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"119","name":"Networking Tasks","descriptionHtml":"","callToAction":"Networking Tasks","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"127","name":"Purchase Hardware","descriptionHtml":"","callToAction":"Purchase Hardware","introHtml":"","icon":10536,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"118","name":"Purchase Software","descriptionHtml":"","callToAction":"Purchase Software","introHtml":"","icon":10536,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"122","name":"Send an eFax","descriptionHtml":"","callToAction":"Send an eFax","introHtml":"<p>Request an eFax to be sent on your behalf</p>","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"123","name":"Server/AWS task","descriptionHtml":"","callToAction":"Server/AWS task","introHtml":"","icon":10458,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Common Requests"},{"id":12,"name":"Community Internet Service"},{"id":13,"name":"Digitization"},{"id":14,"name":"LibrariesNT"},{"id":15,"name":"LANT IT Requests"},{"id":16,"name":"Library & Archives NT Membership"}],"orderMapping":{"16":[138],"14":[87,88,89,90,91,92,93,94,95,96],"11":[87,97,90,91,95],"15":[101,102,103,104,105,106,107,108,109,110,111,112,113,114],"13":[85,86],"12":[98,99,100]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NWIzMC0xZDgyLTQyNjctOTE2Ny0xY2YyOTRiZGNmZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1ODI0MjgsIm5iZiI6MTc0MzU4MTIyOH0.nsV0pXuiKr5nbdOAsMsHJ9gqsC4duN8l4tJD_2slmew","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"bbc55b30-1d82-4267-9167-1cf294bdcfe8","tokenDurationInMins":20}},"reqCreate":{"id":92,"projectId":10020,"form":{"name":"LibrariesNT Cataloguing Question","descriptionHtml":"","callToAction":"LibrariesNT Cataloguing Question","intro":"<p>I need help or support with LibrariesNT Cataloguing / Metadata</p>","instructions":"","icon":10541,"iconUrl":"https://librariesnt.servicedesk.nt.gov.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Type your summary here","descriptionHtml":"<p>Type your summary here</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10060","fieldConfigId":"10163","label":"Location","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10088","label":"Adelaide River Community Library","selected":false,"children":[]},{"value":"10089","label":"Alice Springs Public Library","selected":false,"children":[]},{"value":"10090","label":"Alyangula Community Library","selected":false,"children":[]},{"value":"10091","label":"Barunga Community Library","selected":false,"children":[]},{"value":"10092","label":"Batchelor Institute","selected":false,"children":[]},{"value":"10093","label":"Casuarina Senior College","selected":false,"children":[]},{"value":"10094","label":"Centralian Middle School","selected":false,"children":[]},{"value":"10095","label":"City of Darwin Libraries","selected":false,"children":[]},{"value":"10096","label":"City of Palmerston Library","selected":false,"children":[]},{"value":"10097","label":"CODL Casuarina Library","selected":false,"children":[]},{"value":"10098","label":"CODL City Library","selected":false,"children":[]},{"value":"10099","label":"CODL Karama Library","selected":false,"children":[]},{"value":"10100","label":"CODL Nightcliff Library","selected":false,"children":[]},{"value":"10101","label":"Community Libraries","selected":false,"children":[]},{"value":"10102","label":"Darwin High School","selected":false,"children":[]},{"value":"10103","label":"Darwin Middle School","selected":false,"children":[]},{"value":"10104","label":"Dripstone Middle School","selected":false,"children":[]},{"value":"10105","label":"Education & Language Library","selected":false,"children":[]},{"value":"10106","label":"Graham Nicholson Law Collection","selected":false,"children":[]},{"value":"10107","label":"Heritage Library","selected":false,"children":[]},{"value":"10108","label":"Jabiru Public Library","selected":false,"children":[]},{"value":"10109","label":"Katherine High School","selected":false,"children":[]},{"value":"10110","label":"Katherine Public Library","selected":false,"children":[]},{"value":"10111","label":"Ltyentye Apurte Community & School Library","selected":false,"children":[]},{"value":"10112","label":"MAGNT Peter Spillett Library","selected":false,"children":[]},{"value":"10113","label":"Milingimbi Community & School Library","selected":false,"children":[]},{"value":"10114","label":"Nhulunbuy Community Library","selected":false,"children":[]},{"value":"10115","label":"Library & Archives NT - Darwin Plaza","selected":false,"children":[]},{"value":"10116","label":"Library & Archives NT - Millner","selected":false,"children":[]},{"value":"10117","label":"Library & Archives NT - Minerals House","selected":false,"children":[]},{"value":"10118","label":"Library & Archives NT - Parliament House","selected":false,"children":[]},{"value":"10119","label":"NT Herbarium Library","selected":false,"children":[]},{"value":"10120","label":"NT Land, Resources & Heritage Libraries","selected":false,"children":[]},{"value":"10121","label":"NT Music School","selected":false,"children":[]},{"value":"10122","label":"Other (Please advise in Description)","selected":false,"children":[]},{"value":"10123","label":"Palmerston College 10 - 12 Campus","selected":false,"children":[]},{"value":"10124","label":"PFES","selected":false,"children":[]},{"value":"10125","label":"Palmerston College 7-9 Campus","selected":false,"children":[]},{"value":"10126","label":"Sanderson Middle School","selected":false,"children":[]},{"value":"10127","label":"Strehlow Research Centre Library","selected":false,"children":[]},{"value":"10128","label":"Taminmin Community Library","selected":false,"children":[]},{"value":"10129","label":"Tennant Creek High School","selected":false,"children":[]},{"value":"10130","label":"Tennant Creek Public Library","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Type a detailed description of your problem or question here, include error messages etc","descriptionHtml":"<p>Type a detailed description of your problem or question here, include error messages etc</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10156","fieldConfigId":"10267","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10646","label":"1 staff member","selected":false,"children":[]},{"value":"10647","label":"All staff members","selected":false,"children":[]},{"value":"10648","label":"Public","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":" Please upload any attachments that might be helpful for us, screen shots etc.","descriptionHtml":"<p>Please upload any attachments that might be helpful for us, screen shots etc.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/92","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/92","calendarParams":{"firstDay":0,"date":"2025-04-02T17:37:08+0930","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYmM1NWIzMC0xZDgyLTQyNjctOTE2Ny0xY2YyOTRiZGNmZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1ODI0MjgsIm5iZiI6MTc0MzU4MTIyOH0.nsV0pXuiKr5nbdOAsMsHJ9gqsC4duN8l4tJD_2slmew","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"bbc55b30-1d82-4267-9167-1cf294bdcfe8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}